---
title: "My ID document is not accepted"
slug: "my-id-document-is-not-accepted"
updated: 2026-04-26T05:19:09Z
published: 2026-04-26T05:19:09Z
canonical: "docs.checkmate.tech/my-id-document-is-not-accepted"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.checkmate.tech/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# My ID document is not accepted

## Common reasons ID verification may not pass automatically

The most frequent cause is a photo quality issue with the document image. To give your document the best chance of passing first time:

- Lay the document flat on a dark or contrasting, plain surface.
- Make sure all four corners are visible in the frame.
- Avoid covering any part of the card with your fingers or thumb.
- Minimise glare — avoid direct overhead lighting or bright windows behind you.
- Ensure the image is in focus before submitting.

Other reasons verification may not pass automatically:

- Your selfie does not clearly show your face.
- The document type or country does not match what was selected.
- Your document has expired or is outside the allowed tolerance window.

---

## What happens if my verification is flagged for review?

If your verification cannot be completed automatically, a member of the Checkmate support team will assess it. They may be able to verify your document by sight, or they may contact you to request a clearer document or an alternative form of ID.